Download 101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges, by Paul Falcone

Download 101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges, by Paul Falcone

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Review

"...the advice in this book is invaluable. It deserves a prominent place in the office of anyone who is responsible for managing others." --Pittsburgh Post-Gazette

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“This book is an excellent reference for managers who are dealing with difficult situations and are faced with having tough conversations with employees. There are many lessons that both novice and expert leaders can learn from the topics discussed, which cover everything from inappropriate dress to employee theft." —AORN Journal

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Book Description

Inappropriate attire, lateness, sexually offensive behavior, not to mention productivity and communication issues ... these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping them sidestep potential awkwardness and meet issues head-on. This practical, solution-oriented book walks readers through some of the most common—as well as the most serious—employee problems they are likely to encounter. Covering everything from substandard performance reviews to personal hygiene to termination meetings, this handy guide helps managers treat their people with dignity, focusing not just on what to say but also on how to say it. This helpful book provides proven techniques managers can use to protect themselves and their organizations...and get the very best from their people.

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Product details

Paperback: 320 pages

Publisher: AMACOM; Special ed. edition (April 8, 2009)

Language: English

ISBN-10: 081441348X

ISBN-13: 978-0814413487

Product Dimensions:

6 x 0.8 x 9 inches

Shipping Weight: 1.1 pounds (View shipping rates and policies)

Average Customer Review:

4.3 out of 5 stars

102 customer reviews

Amazon Best Sellers Rank:

#7,697 in Books (See Top 100 in Books)

This is my go to resource as an employee relations professional hands down. I have read this book, marked my favorite sections, dog eared and shared this to no end within my practice as an HR Professional. The feedback I receive from many new and seasoned leaders is that the biggest barrier to having difficult conversations is a strong understanding of how to start the conversation and how to craft the message. This book is a perfect solution, providing the right amount of guidance to enable (but not remove responsibility from) leaders to develop talking points and have a solid plan to address issues when they occur. I use this resource often as a gift for leaders and HR Pros when I am speaking and as an onboarding tool within my own team. Truly worth the investment, and will even inspire and develop your own critical thinking process when coaching your leaders.

Great book for those tough and many times awkward conversations. Being honest and forthright with employees is the way to go and this book helps you discuss everything from body odor to attendance issues with tact and candor. The concrete examples are the best feature of the book. Saying that one should discuss things in this manner or that is much less effective than hearing the actual manager's side of the conversation being played out.As a new manager last year I have gone back and referenced this book more than any other management book I've read!

Love, love, love this book! I work in Employee Relations, and I reference this book often prior to having conversations with employees, and it has been borrowed so many times by other HR staff that we finally ordered one for each of our Employee Relations Reps. In addition, the Supervisors and Managers love this as well - great reference book! Like a cook book - easy to find the difficult conversation, and then the recommendation on how to have the conversation.Would recommend for HR staff and for Managers and Supervisors!

I was looking for a reference tool that matched our philosophy and was easy to use. I liked what I read and the other reviews so I took a chance on ordering this. I am an HR mgr and we immediately got this into the hands of two managers who needed to have tough conversations. One manager had years of experience managing people and the other a new manager. The dialogue fits our particular culture where dignity and truth are encouraged in employee communication. I am sure this will be one of our most appreciated resources for a long time to come. The index made it easy to zero in on the specific behavior that needed to be addressed and the topics were thorough enough in the descriptions without being overly wordy or time-consuming for busy managers to read. I also appreciated the author's advice on topics that need to involve HR and or Legal. I also ordered 2600 Phrases for Effective Performance Reviews and our first impression is that it will also be very useful.

Great book. Buying 10 more for my team.

This is a must read for supervisors. While not a supervisor, I saw it on my new boss’s desk and it looked intriguing. Helped expand my thinking about what bosses need, as well as how to ask for what I might need in a direct way

The practical examples help, but I've found other books to be more effective.

Good book for brand new supervisors who have to deal with difficult employees. This book provides play acting conversations, as well as useful information on how to document for disciplinary problems.

101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges, by Paul Falcone PDF
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101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges, by Paul Falcone PDF

101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges, by Paul Falcone PDF

101 Tough Conversations to Have with Employees: A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges, by Paul Falcone PDF